Refund Policy

Last updated: October 22, 2026

This Refund Policy applies to ScrabbleDecoder Premium, a digital product sold through Paddle.

14-day refund window

If Premium does not work for you, contact us within 14 days of the charge and we will review your request. Where the issue cannot be resolved, we will issue a refund through Paddle.

How to request a refund

Email contact@scrabbledecoder.com with:

The email address used at checkout;
The Paddle transaction ID from your receipt (starts with txn_);
A short description of the issue.

Duplicate or unauthorised charges

If you see a duplicate charge or a charge you do not recognise, contact us immediately. We will investigate and, where appropriate, refund the charge.

How refunds are processed

Paddle is the merchant of record. Approved refunds are returned to the original payment method through Paddle. Bank processing times vary.

Chargebacks

Please contact us before opening a chargeback so we can resolve the issue faster. Premium access may be revoked when a payment is refunded, reversed, or subject to a chargeback.

Contact

Questions about this policy: contact@scrabbledecoder.com.